Hi, Brendan here. I’m Trillium’s data engineer and I love working on this side of transit, the side that figures out new ways to make using public transit a convenient joy. Being able to use the bus or train even if you primarily use other forms of transportation can be a freeing experience. Which is […]
Since the fundamental purpose of a transit agency seems to be putting transit vehicles on the street, it’s easy to assume that basic service provision is a much more important than providing information about that service. Inspired by More Riders, I would argue that service provision and providing customer information are equally fundamental to serving […]
I am a fan of GetSatisfaction.com, a site where customers of companies and organizations can ask questions, share ideas, report problems, or give praise in a public forum. Other customers, as well as company representatives, can then answer those queries. They’ve begun a “Community Webcast” series. I plan to attend a few and think about […]
Less than a year ago, I saw a presentation on GetSatisfaction.com, a site that hosts user-powered customer service forums. To me, the site offers an inspiring, slightly provocative, and savvy approach to customer interaction. You can browse some of their (beautiful and interesting) slide decks online. One presentation is Customer Service is the New Marketing. […]