Transit users expect data to be accurate, timely, customized to their experience, and available from their favorite platform. GTFS is the first and most important step for an agency to take to make their schedules accessible on the web. However, because GTFS is static data, fetched only on a scheduled basis by online applications, it doesn’t fully address the need for real-time information. When your services change for an hour or a day, GTFS can’t keep up, and might give incorrect information to your riders.
Service alerts only work if your riders see them
Riders gather information from a variety of sources. In an open world, there’s no way to make sure your riders visit your website before boarding your bus. Likewise, not all of your riders will check your twitter feed. Service alerts deployed on individual platforms might reach some of your riders, but can’t reach all of them.
Deliver the right messages directly to your riders
A new data specification, GTFS-realtime, helps agencies fill this gap. Trillium’s Transit Alerts has been developed for agencies to alert their riders and produce real-time changes to their GTFS data. Better yet, it can supplant the need for distributing alerts through varied channels by integrating with your social media, website, and other channels to get the same message spread across all your information channels.
Transit alerts is customizable to sync with each channel through which you communicate service alerts to your riders. Trillium’s developers will integrate the application into technologies you already use like your
- Social media accounts
- GTFS-realtime and online trip planners
- Email, SMS, and other alerts
Transit Alerts also complements other real-time information services like OneBusAway, which provide great customer information, but lack service alert modules. By delivering the most up-to-date information to your riders, with whatever level of explanation they desire, your agency can stay ahead of the questions and concerns that too often arise from service changes.
Contact us to find out more about Transit Alerts.