What do your passengers want most? A web-based survey gives answers.

In fall of 2008, SEPTA, the Southeastern Pennsylvania Transportation Authority, surveyed web-visitors in anticipation of their website revamp. The results are worth noticing.  Here’s one question (and averaged responses). Google Transit and interactive maps came it at the top of the list, along with real time bus information.  In other words a lot of SEPTA’s […]

I’ll be speaking at CalACT: How to use the web to make public transportation easy and popular

I’ll be speaking at the upcoming California Association for Coordinated Transportation conference in San Diego on March 17.  As part of the topic of the panel, “Using the web to enhance customer service,” I’ll be discussing the challenges and opportunities for small and mid-sized agencies looking to participate in Google Transit, launch or update their […]

CalACT conference attendees can travel Earth-friendly, easily, with Google Transit

I’m planning to attend the March conference of the California Association for Coordinated Transportation in San Diego.  When I was making my travel plans, I used Google Transit to figure out how to travel between the airport and conference location by public transportation, and to see which downtown hotel I could stay at and still […]