What do your passengers want most? A web-based survey gives answers.

In fall of 2008, SEPTA, the Southeastern Pennsylvania Transportation Authority, surveyed web-visitors in anticipation of their website revamp.

The results are worth noticing.  Here’s one question (and averaged responses).

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Google Transit and interactive maps came it at the top of the list, along with real time bus information.  In other words a lot of SEPTA’s customers, and customers of other agencies, are hoping for Google Transit.

Kudos to SEPTA for conducting the web-based survey.  This kind of inexpensive outreach helps to deliver the services customers want, and, importantly builds relationships that will create active public transit advocates.