December 2008 – Page 2

Rider-powered customer service for transit

admin
December 2, 2008

Less than a year ago, I saw a presentation on GetSatisfaction.com, a site that hosts user-powered customer service forums. To me, the site offers an inspiring, slightly provocative, and savvy approach to customer interaction. You can browse some of their (beautiful and interesting) slide decks online. One presentation is Customer Service is the New Marketing. […]

Transportation equity and online transit information

admin
December 2, 2008

In the U.S., many people think of public transportation as a service for the most economically-disadvantaged people. Since computers and internet access cost money, I’ve had a few people suggest to me that online transit information is not actually serving the needs of less-well-off transit riders very well. I don’t think that bears out. First, […]