Trillium-Hosted Websites Privacy Policy

Introduction

Trillium Solutions, Inc. (“Trillium”) provides technical and consulting services to transit agencies (“Agencies”). This includes providing web hosting services. This website (“Website”) is hosted by Trillium on behalf of an Agency.

Trillium collects some of the information associated with your use of this Website. This policy (“Policy”) overviews the types of data Trillium may collect and how that data is used so that you can make an informed decision about using this Website.

Information Collected

This Website is hosted through Trillium’s account with WP Engine. WP Engine automatically collects information on all of its website. This information includes non-identifying analytics data (such as browser type) but also may include IP addresses, which are sometimes considered personally-identifying information. WP Engine uses this data in aggregate to analyze trends.

Trillium does not control any data collected by WP Engine, but we do have access to view some of the data they collect. You can view WP Engine’s Privacy Policy here: https://wpengine.com/legal/privacy/.

Trillium uses a service called Google Analytics to monitor Website use. Google Analytics collects anonymized-IP addresses and tracks site behavior such as number of pageviews, average time spent on the Website, and new vs. returning visitors. You can find Google’s Privacy Policy here: https://policies.google.com/privacy.

Use of Information

Trillium uses the information collected through this Website to analyze Website use and provides this information to the Agency as requested. This helps us and the Agency understand how the Website is used and to make improvements.

It is not our goal to use information collected to identify any individual or to track individual site use. Our goal is to track things like how many people are visiting this site, high traffic times, and what pages are most used.

Trillium may use the data collected in aggregate in marketing and/or educational materials and provide it to our own employees in the course of normal business.

Data Storage and Retention

The information collected by WP Engine is stored by WP Engine. Similarly, the information collected by Google Analytics is stored by Google Analytics. Both accounts are accessible by Trillium employees and are password protected.

Trillium has no policy of automatically deleting data after a certain period. This is because Trillium uses this data to evaluate patterns and trends and it is useful to be able to see this type of information over a long period of time. If you would like your data to be removed, you will need to contact us at [email protected]. See the section “Withdrawal of Consent” below for more information.

Sharing Data

Trillium may provide the information collected to the Agency associated with this Website. Trillium may use the data collected in aggregate in marketing and/or educational materials and provide it to our own employees in the course of normal business.

Trillium will not sell identifying information to third parties.

Consent

Trillium provides this Policy to each Agency to include on their site and/or incorporate within their own privacy policies. Trillium does not control the content of the site so it is up to the Agency to display this Policy and make it accessible to users.

Withdrawal of Consent

You can withdraw your consent to our continued collection of your personal information by ceasing to use this Website, and Trillium will retain previously collected data in accordance with our data retention policies, Agency needs, and applicable laws.

If you have concerns about your data and would like to have it removed, please contact us at [email protected]. Note that Trillium does not control any of the data collected on this Website, so we may not be able to accommodate your request. However, we are happy to discuss your options and connect you with representatives at WP Engine and/or Google Analytics.

If, after emailing us, you begin using one of our hosted websites again, this will be considered explicit consent to start collecting information again.  

Children

Trillium complies with the requirements of the Children’s Online Privacy Protection Act (“COPPA”) and the Federal Trade Commission’s rule interpreting COPPA (16 CFR § 312). Our Services are not directed at or intended for children, and we do not knowingly collect any personal information from children under 13 years of age. If Trillium learns that a child under 13 years of age has provided personal information, that information will be deleted.

Updates and Contact Information

This Policy was last updated on August 1, 2018. Trillium may update this Policy at any time. If you have any questions, please contact us at [email protected]