Jake joined Trillium in April 2019, bringing his six years’ experience in transit operations, planning, and analysis to the team. Prior to Trillium he worked for TriMet as the agency’s Title VI Program Administrator, and most recently he managed the Columbia Gorge Express bus service for the Oregon Department of Transportation. His career in transit has focused on the rider experience and how that is impacted by access to services, clarity of information, and system performance.
Next time you’re on a bus or train, count the number of your fellow passengers looking down at their phones. If it’s less than 100%, I owe you a dollar. OK, so maybe that’s an exaggeration – but not an extreme one. A 2017 Google/Phocuswright study found that 70% of travelers in the U.S. said […]