I am a fan of GetSatisfaction.com, a site where customers of companies and organizations can ask questions, share ideas, report problems, or give praise in a public forum. Other customers, as well as company representatives, can then answer those queries. They’ve begun a “Community Webcast” series. I plan to attend a few and think about […]
By now most people know about Wikipedia, the collaboratively-written encyclopedia that anyone can edit. Isn’t that great and impressive that millions of people who don’t know each other can create such a useful and comprehensive resource? There are many other powerful examples of online collaboration, and sometimes it seems as if there is an equal […]
It was great to see U.S. voters come out in support of transit in a big way in the 2008 election. Here in California, some notable victories included Proposition 1A, a $10 billion bond measure for California high-speed rail, Measure R for transit in Los Angeles County, and Measure Q for Sonoma-Marin Area Rail Transit. […]