Plan a trip with conventional transit schedules and maps in just SEVEN (count ’em) easy steps!

I work with transit schedules and maps on a daily basis, and, of course, my clients are transit agencies, and my colleagues are other transit consultants or vendors.  As “transit people,” it’s easy to forget to forget that conventional schedules and maps aren’t clear or easy to use for regular people (more on that here). I’ve…

Customer information: not a side dish but part of the main course

Since the fundamental purpose of a transit agency seems to be putting transit vehicles on the street, it’s easy to assume that basic service provision is a much more important than providing information about that service. Inspired by More Riders, I would argue that service provision and providing customer information are equally fundamental to serving a…